WARRANTY & REPAIRS
Warranty & Repairs
We take great pride in the craftsmanship and quality of our pieces. We want you to love and enjoy your jewelry for years to come. To ensure your satisfaction, we offer the following warranty and repair services:
Warranty
All our jewelry is handcrafted with attention to detail. We offer a one-year warranty from the date of purchase, covering any manufacturing defects under normal use.
The warranty does not cover general wear and tear, misuse, or damage caused by accidents.
Returns & Exchanges
We accept returns and exchanges within 14 business days of receipt of your items.
To be eligible, your item must be unworn, unused, and in its original condition and packaging.
The shipping cost of the return is the responsibility of the customer.
Please note: Custom-made or personalized pieces are non-returnable unless they have a manufacturing defect.
Repairs
We offer repair services for any damage caused by everyday wear, mishaps, or accidents beyond the warranty period.
If the one-year warranty has passed, repairs will be offered at cost price, depending on the extent of the damage and materials required.
How to Proceed with a Return, Exchange, or Repair
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Contact us at info@jewelrybysigma.com or +972-547718881 to begin the process.
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We will provide detailed instructions for shipping your item back to us.
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Please ensure the item is securely packaged and include all original documentation.
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Once received, we will inspect your item and notify you of the next steps.
Thank you for choosing Sigma Jewelry.
Your satisfaction is our priority, and we're here to help with any concerns or questions you may have.
